30-day returns.
You can request a return within 30 days after your item is delivered. Contact us before sending a return, with your order number, the item you wish to return and the reason for your request.
Starting a return
Our support team will provide the return instructions and the appropriate return destination. The customer-service address is not automatically the return destination. Sending a package without the correct instructions may delay its handling.
Item condition
Return the item in its original condition with its included components and any original packaging that is available. Pack it securely to help prevent damage in transit. Please tell us about any damage, missing parts or product fault when you first contact us.
Return shipping
For a change-of-mind return, the customer is responsible for the return postage. If the item arrived damaged, defective or incorrect, contact us so we can provide an appropriate resolution and return-shipping instructions without making you pay return postage for our error.
Refunds
Once a return is received and checked, we will notify you of the outcome. Approved refunds are made to the original payment method. Your bank or payment provider may require additional time to post a refund after it has been issued.
Exchanges and cancellations
Contact us if you need a different item or wish to cancel an order. We will explain the available options. Cancellation or a delivery-address change may no longer be possible after dispatch.
Contact CaddellKevin at [email protected] or +17032207463.
CaddellKevin224 Opening Hill Rd
Madison, CT 06443